Privacy Policy

1. Introduction

Welcome to MeldMystic. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website website or use our mobile applications. By accessing or using our services, you consent to the practices described below.

2. Information We Collect

  • Registration Data: Name, email address, phone number, date of birth, and a username/password.
  • Financial Data: Payment instrument details (UPI ID, bank account, e-wallet credentials) for deposits and withdrawals.
  • Usage Data: Game history, session duration, device type, IP address, geolocation (to enforce regional legal restrictions).
  • Support Correspondence: Messages you send to our support team via email or in-app chat.

3. How We Use Your Information

  • To create and manage your account, verify your identity, and process transactions.
  • To provide, maintain, and improve our games, features, and customer support.
  • To personalize your experience, suggest game modes, and send you updates or promotions.
  • To comply with legal and regulatory requirements, including anti-fraud and anti-money laundering checks.

4. Information Sharing & Disclosure

We do not sell your personal data. We may share your information with:

  • Service Providers: Payment processors, analytics vendors, and hosting partners under strict confidentiality agreements.
  • Regulatory Authorities: When required by law, subpoena, or court order.
  • Affiliates: We may share aggregated, non-identifiable usage statistics with our affiliates for business analysis.

5. Data Security

We implement industry-standard technical and organizational measures, including encryption, secure sockets layer (SSL), and periodic security audits, to protect your data against unauthorized access, alteration, or disclosure.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

  • You may access, correct, or delete your personal information at any time via your account settings.
  • You may withdraw your consent to marketing communications by following the “unsubscribe” link in our emails.
  • You can request a copy of your data in a machine-readable format by contacting us.

8. Children’s Privacy

Our services are intended for users aged 18 and older. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected data from a minor, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or a notice on our website prior to the change taking effect.